Client Service Team Member

We are looking for four impact focused, fast learning members for our Client Services team with an interest in financial reporting and knowledge of IT systems. We are a team that spans across Stockholm, Helsinki, London and Sydney (to come shortly) working to provide the best experience for our customers as they tell engaging stories through corporate reporting.

As a member of our Client Services team you will help customers use our product and work together with our Product & Engineering team to improve our system according to the needs of our customers. Together with your team mates you will help our customers achieve their goals within financial reporting and be part of driving the development of our awesome Client Services team.

The role

  • Assist our customers via phone, email and our ticketing system
  • Together with your team develop how to help our customers to be successful
  • Work with our product team to improve our customer experience and features
  • Evaluate and analyse customer needs
  • Build trust and transparency with our clients
  • Onboard new clients
  • Acts as a Customer Advocate in internal discussions within CtrlPrint

 

What we are looking for

  • You are a tech savvy fast learner with high social skills
  • You have excellent communication and relationship building skills
  • You are driven and identify needs and improve areas in your work environment
  • An interest in corporate reporting is meritorious
  • You have great collaboration skills and like working with other team members and across departments

This role can be based in Stockholm, Helsinki, London or Sydney. Please reach out to hiring@ctrlprint.se with your application.

About CtrlPrint

CtrlPrint is an international, fast growing SaaS company providing the market-leading collaboration platform for people telling engaging stories through corporate reporting. Each year more than 1,000 customers entrust us by creating their most important and engaging reports on our platform. We therefore have a strong focus on customer confidentiality, security and reliability. CtrlPrint, founded in 2001, is a Swedish company. We are an inclusive and respectful company where everyone plays a key part in our success. We are sincere and always willing to learn and develop to stay competitive.